MARSANTEZ

Everything you might want to check

Shipping, returns and the fine print.

No buried clauses. If something here is unclear, write to us and we'll answer in plain language.

Last updated August 2026

01

Shipping

How it works

Nothing sits in a warehouse. Each piece is printed once you order it, which is why there is a short wait before it ships — and why we do not end up burning unsold stock.

Timing, rates and carriers

Production and delivery are handled by our fulfilment partner, and their shipping policy is the one that applies to your order. It sets the production window, the delivery estimates for your country, the rates and the carriers.

Rather than repeat figures here that could drift out of date, we point you at the source:

Read the shipping policy that applies to your order

The estimate for the specific piece you are looking at is shown on its product page, and the final delivery options and cost appear at checkout before you pay.

Tracking

A tracking link is emailed the moment your parcel leaves the facility. If it has not turned up, check your spam folder before writing to us — it is usually there.

Customs and import duties

If your order crosses a customs border, your country may charge import duties or VAT on delivery. These are set by your government, not by us, they cannot be calculated in advance, and they are the recipient’s responsibility.

02

Returns & cancellation

Your 14-day right of withdrawal

You may cancel your order for any reason within 14 days of receiving it. You do not need to give a reason, and you do not need our permission. This is your statutory right under Norwegian and EU consumer law, and we do not ask you to sign it away.

Some print-on-demand shops claim made-to-order goods are exempt from this. We do not read the law that way: you chose a size from our options, you did not commission a design, so the exemption for personalised goods does not apply to a standard piece from our catalogue.

How to withdraw

Email us within 14 days of delivery, stating your order number and that you wish to withdraw. We will confirm and send return instructions the same or next working day.

Send the item back within 14 days of telling us. It should be unworn and unwashed, in a condition where we can see it has only been handled as you would in a shop. You pay the return postage.

We refund the full purchase price, including the standard outbound shipping you paid, within 14 days of receiving the item back — or of receiving proof that you sent it, whichever comes first. The refund goes back to the payment method you used.

Cancelling before it is made

Faster and free: your confirmation email contains a link that lets you edit or cancel the order yourself, any time before production begins. That window is usually a day or two. Nothing is charged and nothing is made.

What is not covered

Items returned worn, washed, altered or damaged by use may be refunded at a reduced amount reflecting the loss in value. Genuinely bespoke commissions — a design you asked us to create for you alone — are excluded from the right of withdrawal, and we will say so in writing before you order. We do not currently sell anything in that category.

03

Defects & damage

Separate from returns, and longer

If something is wrong with the item itself — a misprint, a fault in the garment, damage in transit, or the wrong item entirely — that is a defect claim, not a return. It runs alongside your right of withdrawal and lasts far longer: two years from delivery under Norwegian consumer law, and up to five years for goods intended to last significantly longer.

How to report a defect

1. Email us within reasonable time of noticing the problem. Include your order number.

2. Attach photographs: one of the whole item laid flat in good light, and one close-up of the fault. If the problem only shows in movement, a short video is fine.

3. Do not send the item back until we ask. In most cases we do not need it returned.

4. We respond within a few working days with a replacement, a repair, or a refund. Where a defect is established, you never pay return postage.

Damage in transit

Tell us as soon as you can and keep the packaging if you still have it — a photograph of the outer box helps us with the carrier. This is our problem to solve, not yours.

04

Sizing

The honest advice

Don't guess. Take a shirt you already own and like, lay it flat, and measure it. Then compare those numbers to the table below. This takes two minutes and prevents nearly every sizing problem we see.

Tee measurements

These apply to our classic t-shirts. Cut is boxy through the shoulders. If you land between two sizes and want a closer fit, size down.

SizeA LengthB WidthC Sleeve

A Length — high point of the shoulder straight down to the bottom hem.
B Width — seam under one sleeve across to the seam under the other.
C Sleeve — top of the set-in sleeve down to the sleeve hem.

Supplier measurements can differ by up to 2 inches, or 5 cm. For pieces other than t-shirts, check the measurements listed on that product.

05

Contact

Marsantez is one person. That means replies aren't instant, but they're real — nobody here is reading from a script.

For anything about an existing order — where it is, something arrived wrong, a change before production — write to us with your order number. Order support is staffed around the clock and usually answers within twelve hours, weekends included.

support@marsantez.com

The same address reaches me directly for anything else — the brand, a collaboration, a question about what is coming next.

Who you are buying from

Legal name: [your registered business name]
Organisation number: [org.nr. — delete if not yet registered]
Address: [registered business address]
Email: support@marsantez.com

Payment and fulfilment are carried out by our merchant of record, whose details appear at checkout and on your order confirmation.